Privacy Policy

1. Information We Collect

We collect information you provide directly, including your name, email address, phone number, and business details when you sign up for SolveX or contact us. We also collect information automatically when you visit our website, including IP address, browser type, and pages visited.

2. How We Use Your Information

• To provide and maintain our website building service
• To send automated text messages on your behalf (missed-call text-back service)
• To facilitate two-way SMS conversations between you and your customers (customer care messaging)
• To send review requests and promotional messages to your customers on your behalf (marketing messaging)
• To process payments and manage billing
• To communicate with you about your account and service
• To improve our products and services

3. Text Messaging (SMS)

SolveX provides multiple SMS messaging programs on behalf of businesses that use our platform. Phone numbers collected through these programs are used solely for the stated messaging purposes and are never sold, rented, or shared with third parties for marketing.

Missed-Call Text-Back

When a consumer calls a business phone number managed by SolveX and the call is not answered, a single automated text message is sent to the caller acknowledging their call. By calling the business phone number, the consumer authorizes the business to send this one-time automated reply. This is a transactional message in direct response to the consumer's call — not a subscription or recurring program. Consent is not a condition of purchase. Message frequency is typically 1 to 2 messages per missed call.

Customer Care Messaging

Two-way conversational SMS between business owners and their customers. Customers initiate contact by calling or texting the business phone number. Business owners respond through the SolveX client portal. Message frequency varies based on the conversation.

Marketing & Review Requests

Promotional messages including automated review requests after completed services, discount codes, and seasonal offers. Customers opt in by providing their phone number through the business's website booking form or during in-person service intake. Message frequency varies but is typically no more than 4 messages per month.

For all SMS programs: message and data rates may apply. Recipients can opt out at any time by replying STOP. They can opt back in by replying START. For help, reply HELP or contact us at support@solvex.dev.

4. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We share data only with service providers necessary to operate our platform (e.g., Twilio for SMS, Stripe for payments, Convex for data storage) and as required by law.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data by contacting us at support@solvex.dev.

7. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. California residents have additional rights under the CCPA.

8. Contact Us

If you have questions about this privacy policy, contact us at support@solvex.dev.