Privacy Policy

1. Scope and Our Role

SolveX Labs LLC (“SolveX,” “we,” “our,” “us”) provides websites and business management tools. This policy describes information we handle through our website, client portal, support, and services. We use account, billing, and service usage information to operate SolveX.

Businesses also use SolveX to manage information about their own customers, including inquiries, bookings, and communications. We process that information on the business's behalf to provide its services. The business determines how it uses that information and is responsible for its own privacy notices and permissions. If you are a customer of a business using SolveX, consult that business's privacy policy and contact it about its use of your information. You can also contact us for help directing a request.

2. Information We Collect

The information we handle depends on the features you or the business use. We receive information directly from you, from businesses using SolveX, from service providers, and automatically through use of our services.

• Account and business information: Names, email addresses, phone numbers, business addresses and verification details, account preferences, and support correspondence.
• Website and customer information: Website content, uploaded files, contact details, inquiry and form submissions, booking details, customer notes, and communication preferences supplied to the service.
• Lead form answers from Facebook and Instagram: When a business connects its Facebook Page to SolveX, we receive the answers people submit in that business's Facebook and Instagram lead forms, such as name, email address, phone number, and answers to the form's questions, along with the names of the campaign, ad set, and ad the lead came from. We use this information only to deliver each lead to that business in SolveX, on the business's behalf. We do not use it to advertise, sell it, or send it back to Meta. A business can disconnect its Page at any time.
• Communications: Text and email contents, sender and recipient details, call history such as phone numbers, times, duration and status, message delivery and engagement events, and opt-in and opt-out records.
• Billing information: Subscription, transaction, and payment-status information. Payment details are collected and processed by Stripe when you use its payment forms.
• Usage and technical information: IP addresses, browser and device information, approximate location derived from IP addresses, referring pages, pages visited, interactions, browser identifiers, and diagnostic and error information. Service events may be associated with an account or business identifier.

3. How We Use Information

• To host websites, authenticate users, and provide account and customer support.
• To manage contacts, inquiries, bookings, and business communications.
• To provide call handling, missed-call replies, customer care messages, and optional marketing and review requests on behalf of businesses, subject to required consent.
• To process payments, manage subscriptions, and send account notifications.
• To measure website and product usage, provide analytics to businesses, diagnose errors, and improve the service.
• To protect accounts, prevent abuse, maintain consent and audit records, resolve disputes, and meet legal obligations.

4. Cookies, Storage, and Analytics

We use cookies and similar browser storage for functions such as authentication and remembering preferences. We use PostHog for product and website analytics and error tracking. Our analytics configuration uses local storage to persist browser identifiers. Analytics can include page views, interactions such as contact or booking actions, technical information, and diagnostic events. Participating business websites also use analytics to provide traffic and interaction reports to the business.

You can manage cookies and site storage through your browser settings. Blocking or clearing storage may sign you out or affect functionality; clearing it does not delete information already received by us or our providers. Third-party features, such as Calendly scheduling and Stripe payment forms, may use their own cookies or similar technologies under their privacy policies.

5. Text Messaging and Email

We process phone numbers, message contents, delivery records, and consent preferences to operate messaging services for businesses. Mobile information and SMS consent records are not sold, rented, or shared with third parties for their own marketing or promotional purposes. We disclose them to providers that support message delivery and related operations as described below.

Missed-Call Text-Back

This feature can send one automated text acknowledging an unanswered call to a participating business. Businesses must obtain and document the consent required by applicable law and messaging-provider rules before sending a reply. An incoming call alone must not be treated as blanket consent to text the caller. A missed-call reply does not enroll the recipient in recurring or marketing messages. Message frequency is up to one automated reply per unanswered call. Message and data rates may apply. Consent is not a condition of purchase.

Customer Care Messaging

Businesses use the portal to respond to inbound texts or contact customers who have provided the required consent. An inbound text permits a response about that inquiry, not unrelated or recurring marketing. Message frequency varies based on the conversation. Message and data rates may apply.

Marketing and Review Requests

Businesses may send promotional messages and review requests to customers who have opted in. Marketing texts require separate prior express written consent to the identified business. Providing a phone number, making a booking, or signing in alone does not grant marketing consent. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

Business Owner Notifications

Business owners may opt in to operational texts, such as missed-call alerts, during onboarding or in notification settings. Message frequency varies based on missed calls. Message and data rates may apply.

Reply STOP to opt out of texts from the sending number. You may receive one opt-out confirmation. Reply START to request resumption of messages or HELP for assistance. Resuming texts does not authorize unrelated marketing. Use the unsubscribe link in marketing emails to stop those emails. You can also contact support@solvex.dev for help. Essential account and service emails may still be sent.

6. How We Share Information

We do not sell or rent personal information or share it with third parties for their own marketing or promotional purposes. We share information as needed to provide our services in the following circumstances:

• With the business you contact or book with, and its authorized users, so it can handle your inquiry, booking, or communication.
• With service providers, including Convex for application data and backend services, Vercel for hosting, Twilio for calls and texts, Resend for email delivery, Stripe for payments, PostHog for analytics and diagnostics, and Calendly when you use our scheduling feature. The data each provider receives depends on the feature used.
• When required by law or legal process, or as reasonably necessary to protect rights, investigate abuse, secure the service, or resolve disputes.
• When you direct us to share information or publish content on your website.

7. Security

We use technical and organizational safeguards, including access controls and encrypted connections, to protect personal information. No method of transmission or storage is completely secure. Keep access to your sign-in email and devices secure, and contact us if you suspect unauthorized use of your account.

8. Retention and Deletion

Retention depends on the kind of information, the services provided, and legal, security, accounting, and dispute-resolution needs. Cancellation or removal of a site stops or limits service but does not automatically erase stored site and account records. These records currently have no automatic deletion deadline. You may request deletion by contacting support@solvex.dev.

Our routine cleanup removes stored SMS message bodies older than 730 days unless a legal hold applies. Removing a message body does not erase its delivery metadata or consent records. Consent history, opt-out records, audit records, and financial records may be retained after an account closes to document past activity, honor preferences, comply with obligations, or resolve disputes.

Deletion requests are subject to identity verification and applicable exceptions. We assess what can be deleted and what must be retained, including information held by service providers. If we process information for a business, we may need to coordinate the request with that business. Contact us for information about retention of a particular record or assistance with a deletion request.

9. Your Choices and Privacy Rights

You can contact us to request access to, correction of, or deletion of your personal information. Depending on where you live and which privacy laws apply to our processing, you may also have rights to:

• Know what personal information is collected, used, and disclosed, and receive a copy.
• Obtain a portable copy of information where required by law.
• Opt out of sale, sharing for targeted advertising, or certain profiling.
• Limit certain uses of sensitive personal information or withdraw consent.
• Appeal a denied request and exercise rights without unlawful discrimination.

These include rights under the California Consumer Privacy Act, as amended, where it applies. Availability and exceptions depend on the applicable law; listing a right does not mean every law applies to SolveX or that we engage in every activity listed.

Email support@solvex.dev with the type of request and enough information to locate the relevant account or business. Do not send passwords or full payment-card details. We may ask for information to verify your identity or an authorized agent's authority. We respond within the time required by applicable law and explain any applicable refusal or exception. To appeal a decision where that right applies, reply to our response or email us with “Privacy appeal” and describe your concern. Customers of businesses using SolveX should contact that business first; we can help route the request.

10. Changes and Contact

We may update this policy as our services or practices change. We will update the date above and provide additional notice of material changes where required by law.

For privacy questions or requests, contact us at support@solvex.dev. Our Terms of Service describe the terms for using SolveX.